Refund and Return Policy

Refund & Returns Policy

Effective Date: July 2, 2026

Welcome to Ravion. We are committed to providing high-quality digital solutions and maintaining transparency in our business practices. This Refund & Returns Policy explains the circumstances under which refunds, cancellations, and returns may be requested.

1. Overview

At Ravion, every project is customized to meet the unique requirements of our clients. Since our services involve planning, consultation, creative work, software development, and digital marketing efforts, refunds are limited once work has begun.
By purchasing any service from Ravion, you agree to this Refund & Returns Policy.

2. Cancellation Policy

Clients may request cancellation before work has commenced.

  • If the project has not started, a full refund will be issued after deducting applicable payment gateway or banking charges.
  • Once the project has been initiated, cancellations are subject to the work completed and resources allocated.

3. Refund Policy for Services

Due to the nature of digital services, refunds are generally not available after work has started.

Eligible Refund Situations

A refund may be considered if:

  • Ravion is unable to deliver the agreed service due to internal reasons.
  • Duplicate payment has been made.
  • Payment was made due to a verified technical error.

Non-Refundable Services

The following services are non-refundable once work has begun:

  • Digital Marketing
  • Search Engine Optimization (SEO)
  • Google Ads Management
  • Meta Ads Management
  • Social Media Marketing
  • Website Design & Development
  • App Development
  • AI Chatbot Development
  • Graphic Design
  • Branding
  • Content Writing
  • Printing & Branding Services after production has started
  • Domain Registration
  • Web Hosting
  • Software Licensing
  • Third-party subscriptions

4. Monthly Marketing Services

For monthly retainers:

  • Fees already paid for the current billing period are non-refundable.
  • Clients may cancel future renewals by providing at least 15 days’ written notice before the next billing cycle.

5. Website & Software Development

Projects are completed according to the agreed proposal and milestones.

Refunds will not be issued for:

  • Change of business plans.
  • Delay caused by the client.
  • Failure to provide required content or approvals.
  • Requests for additional features outside the agreed scope.

If a project is terminated after development has begun, payment for completed milestones remains due.

6. Printing & Branding Orders

Printing products are custom-made.

Returns or refunds are accepted only if:

  • The product arrives damaged.
  • Incorrect items are delivered.
  • There is a manufacturing defect.

Returns will not be accepted for:

  • Customer-approved artwork.
  • Color variations within normal printing tolerance.
  • Typographical errors approved by the customer.
  • Incorrect information supplied by the customer.

Claims must be reported within 48 hours of delivery and supported with photographs.

7. Revisions

Most services include a specified number of revisions as mentioned in the quotation or agreement.

Additional revisions beyond the agreed limit may incur extra charges.

8. Client Responsibilities

Clients are responsible for:

  • Providing accurate information.
  • Supplying required content on time.
  • Reviewing work promptly.
  • Approving deliverables within the agreed timeline.

Project delays caused by the client do not qualify for refunds.

9. Payment Disputes

If you have any concerns regarding your order, we encourage you to contact us before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and promptly.

10. Refund Processing

Approved refunds will be processed using the original payment method.

Processing time is generally 7–14 business days, depending on your bank or payment provider.

11. Contact Us

For refund, cancellation, or return requests, please contact:

Ravion Technologies
Website: https://www.ravion.co.in
Email: support@ravion.co.in
Phone: +91-9556347666
WhatsApp: +91-9337161144

Business Hours:
Monday – Saturday
9:30 AM – 6:30 PM (IST)

12. Changes to This Policy

Ravion reserves the right to modify or update this Refund & Returns Policy at any time. Any changes will be published on this page with the updated effective date.

By using our services, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.